PRIVACY POLICY
This Privacy Policy explains how Riverlineb, operated by Gallinelli Moda S.R.L., collects, uses and protects your personal data when you visit our website or place an order with us. We handle your information in line with the EU General Data Protection Regulation (GDPR) and applicable Italian data protection law, including Legislative Decree 196/2003 (Italian Privacy Code).
1. WHO WE ARE
The data controller responsible for your personal data is:
Gallinelli Moda S.R.L., trading as Riverlineb
Via Tagliamento 21, 67032 Pescasseroli (AQ), Italy
Email: info@riverlineb.com
Phone: +39 347 826 1590
Certified email (PEC): gallinellimodasrl@pec.it
2. WHAT INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
1. Contact details, such as your name, email address, shipping and billing address and phone number.
2. Order information, including the items you purchased, order value and order history.
3. Payment information, which is processed securely by our payment providers. We do not store your full card details ourselves.
4. Technical information, such as your IP address, browser type and device information.
5. Usage data, such as the pages you view and how you interact with our website, usually collected through cookies and similar technologies.
6. Any information you choose to share with us when you contact customer support.
3. HOW WE USE YOUR INFORMATION
We use your personal data to:
1. Process and deliver your orders, including payment and shipping.
2. Communicate with you about your order, including confirmations and support requests.
3. Handle returns, refunds and guarantee claims.
4. Improve our website, products and customer experience.
5. Comply with our legal, accounting and tax obligations.
6. Send you news and offers by email, only where you have given your consent.
7. Detect and prevent fraud or misuse of our website.
4. LEGAL BASIS FOR PROCESSING
We process your personal data on one or more of the following legal grounds under the GDPR:
1. Performance of a contract (Art. 6(1)(b) GDPR), when processing is necessary to fulfil your order.
2. Legal obligation (Art. 6(1)(c) GDPR), such as keeping invoices and accounting records for tax purposes.
3. Legitimate interest (Art. 6(1)(f) GDPR), such as improving our services and preventing fraud.
4. Consent (Art. 6(1)(a) GDPR), such as for marketing emails or non essential cookies. You can withdraw your consent at any time.
5. SHARING YOUR INFORMATION
We never sell your personal data. We only share it where necessary with:
1. Payment providers, to complete your transactions securely.
2. Shipping carriers, to deliver your order.
3. Our website platform and hosting provider, which stores and runs our online store.
4. Analytics and email service providers, where you have given your consent.
5. Accountants, legal advisors or public authorities, where required by law.
All third parties we work with are required to handle your data securely and in compliance with applicable data protection law.
6. COOKIES
Our website uses cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use it. Non essential cookies are only set with your consent, which you can give or refuse through our cookie banner. You can also control or delete cookies in your browser settings, although this may affect some features of the website.
7. DATA RETENTION
We keep your personal data only for as long as necessary for the purposes described in this policy. Order records, invoices and accounting documents are kept for 10 years, as required by Italian law. Data used for marketing is kept until you withdraw your consent or unsubscribe.
8. YOUR RIGHTS
Under the GDPR, you have the right to:
1. Access the personal data we hold about you.
2. Ask us to correct inaccurate or incomplete data.
3. Ask us to delete your data, where legally possible.
4. Object to or restrict certain processing of your data.
5. Receive a copy of your data in a portable format.
6. Withdraw your consent at any time, where processing is based on consent.
7. Lodge a complaint with a data protection supervisory authority. In Italy, this is the Garante per la protezione dei dati personali (www.garanteprivacy.it). If you live in Germany, you may also contact the data protection authority of your federal state.
To exercise any of these rights, please contact us at info@riverlineb.com.
9. DATA SECURITY
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. CHILDREN'S PRIVACY
Our website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 14. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, in accordance with the GDPR.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.
CONTACT
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Riverlineb
Gallinelli Moda S.R.L.
Via Tagliamento 21, 67032 Pescasseroli (AQ), Italy
Email: info@riverlineb.com
Phone: +39 347 826 1590