SHIPPING AND DELIVERY

At Riverlineb, we want your new jacket, blazer or coat to reach you safely and as quickly as possible. Below you will find everything you need to know about how we process and ship your order.

 

 

ORDER PROCESSING

 

Orders are processed after your payment has been confirmed. We usually prepare and dispatch orders within 1 to 2 business days. During busy periods, such as holidays or sale events, processing may take a little longer. We appreciate your patience during these times.

 

 

SHIPPING DESTINATIONS

 

All orders are shipped from our base in Italy. We currently deliver to addresses in Italy and Germany only. Unfortunately, we are not able to ship to other countries at this time.

 

 

SHIPPING TIMES

 

Orders with free shipping are usually delivered within 3 to 5 business days after dispatch, both within Italy and to Germany.

 

These timeframes are estimates and not guarantees, as delivery can be affected by factors outside our control, including:

 

1. Carrier delays.

2. Public holidays.

3. Extreme weather conditions.

4. Unforeseen logistical issues.

 

 

SHIPPING COSTS

 

Any shipping costs that apply to your order are always shown clearly at checkout before you complete your purchase. You will never be charged shipping fees that were not shown to you before payment.

 

 

ORDER TRACKING

 

Once your order has been shipped, you will receive a confirmation email with tracking information, so you can follow your parcel on its way to you.

 

 

ORDERS WITH SEVERAL ITEMS

 

If your order contains several items, they may be shipped in separate parcels and arrive on different days. You will not be charged any extra shipping costs for this.

 

 

INCORRECT SHIPPING INFORMATION

 

Please double check your shipping address before completing your order. Riverlineb is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout. If you notice a mistake, contact us as soon as possible and we will do our best to correct it before your order is shipped.

 

 

LOST OR DAMAGED PARCELS

 

If your order arrives damaged or does not arrive at all, please contact us at info@riverlineb.com as soon as possible. Where possible, include photos of the parcel and its contents so we can help you quickly and resolve the issue with the shipping carrier.

 

 

QUESTIONS

 

If you have any questions about your order or our shipping process, feel free to contact us:

 

Email: info@riverlineb.com

Phone: +39 347 826 1590